30-Day Return Policy
We want you to love your purchase. If you're not satisfied, we accept returns within 30 days of delivery.
Eligibility
- Items must be unused, unopened, and in original packaging
- Skincare and beauty devices must be sealed for hygiene reasons
- Sale items are final sale and not eligible for return
How to Request a Return
- Email us at support@seoulroutinelab.com with your order number and reason
- We'll respond within 2 business days with return instructions
- Once received and inspected, refunds are processed within 5–7 business days
EU Customers
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.